Compressor 2 Problem
Looks like I've run into first upgrade issue. I get an error window when I try to submit my batch to Compressor 2. I've never had a problem with the older version but I guess this is the price of progress. The error message reads: "Cannot Submit Batch - Unable to connect to background process". The Apple site has documentation for this problem but after reinstallation it still doesn't submit the batch. I've just gone through the boards and other users are just as pissed as I am that they can't export a MPEG4 version of their sequence if they want to. There are a number of "possible" workarounds like unplugging every port, closing FCP5 and using Compressor 2 but how ridiculous is that? We have all paid a lot of money for Apple's R&D. What is up with this?!?!
Update: Apple currently has "escalated" the situation and will be getting back to me within 48 hrs. I'm not sure if I should leave the house...They suggested I take out all the RAM that didn't come with the G5, in other words, keep their RAM and get rid of the filthy, contaminated RAM. Uh, I think not, Apple Boy. The problem isn't the RAM, it's Compressor or even potentially Tiger. I don't know.
Update/Update
After a lot of tooling around with my system I think I figured out the issue with Compressor 2. I have gone through Apple and they couldn't give me any answer that I couldn't find on the boards so I took issues into my own hands. If this has been a problem for other users maybe this will help. This is what I did:
I basically trashed everything related to QMaster and Compressor, all files. I DID NOT empty my trash. I then reinstalled Compressor from my FCP 4.5 disc. Did a software update from System Preferences. Rebooted. Installed Compressor and QMaster from the Studio Upgrade disc. Rebooted again. Ran Compressor 2 and did some tests. Looks good except for a couple of loose ends. All my old setting templates from the last version of Compressor were missing, still in the trash. So I moved them over to Users>XXXX>Library>Application Support>Compressor and got them in. I don't think you need all these templates, some of them are duplicated in the new Compressor but what the hell. I noticed some that aren't like the MPEG4 settings.
This is one way of getting around the problem, maybe the long way and there is probably a more efficient way of doing it but this is what got me to the promised land.
Update: Apple currently has "escalated" the situation and will be getting back to me within 48 hrs. I'm not sure if I should leave the house...They suggested I take out all the RAM that didn't come with the G5, in other words, keep their RAM and get rid of the filthy, contaminated RAM. Uh, I think not, Apple Boy. The problem isn't the RAM, it's Compressor or even potentially Tiger. I don't know.
Update/Update
After a lot of tooling around with my system I think I figured out the issue with Compressor 2. I have gone through Apple and they couldn't give me any answer that I couldn't find on the boards so I took issues into my own hands. If this has been a problem for other users maybe this will help. This is what I did:
I basically trashed everything related to QMaster and Compressor, all files. I DID NOT empty my trash. I then reinstalled Compressor from my FCP 4.5 disc. Did a software update from System Preferences. Rebooted. Installed Compressor and QMaster from the Studio Upgrade disc. Rebooted again. Ran Compressor 2 and did some tests. Looks good except for a couple of loose ends. All my old setting templates from the last version of Compressor were missing, still in the trash. So I moved them over to Users>XXXX>Library>Application Support>Compressor and got them in. I don't think you need all these templates, some of them are duplicated in the new Compressor but what the hell. I noticed some that aren't like the MPEG4 settings.
This is one way of getting around the problem, maybe the long way and there is probably a more efficient way of doing it but this is what got me to the promised land.
posted by William at 8:48 AM | permalink
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